Returns, Partial Refunds, Refunds and Exchanges Policy

Magnesoothe Brand Products Partial Refund:
Advanced Bio Solutions does not do full refunds. The reason why ABS doesn’t allow a full refund is because of the discounts and free shipping that are in place on many of the Magnesoothe brand products available. Only a partial refund is available for Magnesoothe brand products.
 
What about non-Magnesoothe brand products?
We are sorry, but we do not allow refunds or exchanges for any non-Magnesoothe brand products. We are not the manufacturer of items like Alli-C or the Dr. Ohhira's Probiotics. We carry these products not to make a profit, but to have them available to our family of customers at an affordable price. These non-Magnesoothe products can be found on our website for great prices and discounts on multiple items. In order for us to be able to keep them at great prices we cannot allow refunds or exchanges on them.
 
How much time do I have?
Your product has a guaranteed 2-3 day delivery time, so we give you 18 days from the date your item was shipped to make a request for a partial refund.
 
What if my order was an international order?
We are sorry, but because of the extra time it takes to bill, package, and ship internationally, and the extra discount we add to help supplement for international shipping, we have a firm no refund or exchange policy for all international orders. See more details on international orders below.
 
How much is my partial refund?
It’s simple! Take your total order cost minus a 25% restocking fee and that will tell you what your partial refund will be.
 
How do I get my partial refund?
1)   Call us @ 1-877-331-4252 to receive a RI # (Refund Identification #) to write on your return.
2)   You will need the following to be approved and receive your RI#: Order ID, Name, and Date your order was placed (all of this can be found on receipt that was e-mailed to you after you placed your order.)
3)   Once you have received your RI#, you will need to repackage your item with the following information: RI#, Order ID, Name, and Date your order was placed.
4)   Ship your return to: Advanced Bio Solutions, Attn: Returned Item, 7408A Hwy 24, Townville, SC 29689
 
How long does it take to get my money back?
As soon as we receive your return, we will inspect the item to make sure that it is the correct item that was ordered. After inspection, we will issue your refund, but please allow 2-5 business days for the refund to show up into your account.
 
Damaged Packages:
We offer a very speedy shipping method through the US Postal System, but as with any shipping company it does come with its share of the occasional damages to a customers’ order. When a package is damaged, there is a lot of “red tape” to cut through but we will try and rectify the situation promptly.
 
For international orders it can be a different story. Trying to rectify an international order that has been damaged can take a long time (3-8 months). Because USPS contracts with 2nd or 3rd party shippers to make the final delivery of packages, it is even possible that a claim will be denied.